Privacy Policy - We take your privacy seriously and are dedicated to safeguarding your information. Your data will never be sold, rented, or leased to any third parties. Additionally, we will not share your personal information with any individual, government agency, or company unless required to do so by law. Rest assured, your personal and billing details will only be used to deliver the service you have contracted with us for.
Satisfaction Guarantee - If you’re not content with your cleaning, notify us within 48 hours. We will come out and re-clean (within a 7-day window) for free.
Security - We take the security of your home very seriously, and work with each homeowner to establish a routine for entering and exiting. Current methods include, but are not limited to:
Referrals – Receive Bonuses and Discounts when you refer us! We love referrals and appreciate it when you tell friends and neighbors about our service. Thank you for your confidence in us!
Please make any changes to your schedule 48 business hours before to service in order to avoid being charged a cancellation fee, as we have a time reserved just for you. A minimum of 48 business hours' notice (not including weekends or public holidays) is needed to cancel or reschedule a cleaning appointment. A 50% cancellation fee will be applied if the cleaner is unable to access the premises or if the cleaning appointment is canceled with less than 48 hours' notice. We are grateful for your comprehension.
Late schedule changes due to unexpected circumstances not under your control will be reviewed on a case-by-case basis, and we may ask for documentation.
Breakage –
We strive to prevent breakage, but sometimes it occurs despite our best efforts. Our breakage policies are as follows:
Insurance – Radiant Home Cleaning Services and all employees are covered by up to $1 Million in General Liability insurance. Fraudulent claims will be prosecuted to the full extent of the law.
Refunds
Bella's Elite Cleaning does not offer refunds. However, we are committed to fairly resolving any inconveniences in a way that benefits both our cleaners and clients. If you are ever unsatisfied with our services, we will make every effort to address the issue. This includes re-cleaning any missed areas to ensure your full satisfaction. Your satisfaction is our top priority.
In the event of a concern, we will initiate an investigation. We will ask you to provide photographic evidence of the areas our cleaners may have missed. Concurrently, we will communicate the issue to the cleaners involved. Once we have verified the validity of the claim, we will promptly return to re-clean the affected areas.
1. Our cleaning technicians do not climb higher than the company’s two-step ladder.
2. We are not a restoration company and cannot perform certain services due to insurance and safety concerns. In an effort to be transparent and informative as possible, some things that we don’t offer include, but aren’t limited to:
3. We are not an extermination or mold/bio-hazard remediation company and cannot provide services in residences that show evidence of hazardous situations. We reserve the right to refuse to clean (or immediately stop cleaning) if there are signs of the following problems, and we must charge our lock-out fee of 50% of the scheduled cleaning. This is not an exhaustive list.
Solicitation of Staff
We invest time, money, energy and training in our employees. Because they are excellent at what they do, they could be solicited by clients to work for the client personally. The client understands and agrees to a $2,500 fee should the client hire any of Bella's Elite Cleaning employees while they are employed by the company or within three years following the employee’s last day as an employee of Bella's Elite Cleaning.
Bella's Elite Cleaning
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